Terms & Conditions

Welcome to Cuts in Character

These terms and conditions outline the rules and regulations for the use of Cuts in Character’s Website.

Cuts in Character is located at:

15 Myrtle Place Mountain Creek,
QLD – 4557, Australia

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Cuts in Character’s website
if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice
and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website
and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers
to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client
or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake
the process of our assistance to the Client in the most appropriate manner, whether by formal meetings
of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect
of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law
of Australia. Any use of the above terminology or other words in the singular, plural,
capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.


We employ the use of cookies. By using Cuts in Character’s website you consent to the use of cookies
in accordance with Cuts in Character’s privacy policy.

Most of the modern day interactive web sites
use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site
to enable the functionality of this area and ease of use for those people visiting. Some of our
affiliate / advertising partners may also use cookies.

Online Shop

Returns Policy

If you are not completely satisfied with your purchase, please contact Cuts in Character by email – info@cutsincharacter.com.au and we will provide you with a Credit Note, refund or repair within the following guidelines.

Is the product faulty, unfit for purposes or does it match it’s advertised description?

Unfortunately, Cuts in Character cannot offer a refund or exchange where the product has sustained damage due to inappropriate use, whether that has been identified by Cuts in Character, the manufacturer or repair agent. If the product does not match it’s advertised description, Cuts in Character will provide you with either a refund or Credit Note to the value of the item purchased.

Furthermore, no returns can be accepted for goods which have been ordered and manufactured per customer specifications.

Have you changed your mind?

If you still have your receipt and it is within 7 days of purchase, Cuts in Character will give you an exchange, refund or credit (in the form of a Credit Note), providing the product is in its original condition and packaging (including any manuals and accessories).

If you meet the conditions above but are returning a product outside the 7 day return period, Cuts in Character will offer you an exchange or a Credit Note.

Furthermore, from time to time we may accept goods for credit but this may incur a handling fee of 15% of the valued of the returned goods, plus any freight (if applicable).

What is a Credit Note and when would I receive one?

A Credit Note provides you with the credit to the value of the goods returned. You may elect to receive a Credit Note (rather than a specific refund) when the product is faulty or does not match the description advertised. A Credit Note may also be given if you change your mind and decide to return a product. The Credit Note is not redeemable for cash and is valid for 12 months from the date of issue.

Furthermore, from time to time we may accept goods for credit but this may incur a handling fee of 15% of the valued of the returned goods, plus any freight (if applicable).


Where we’ve offered you a refund, we know that getting your money back in a timely manner is important too. That’s why we commit to completing any refund within 15 business days of agreeing to it, assuming all details are valid and correct refund details have been provided.


We may cancel an order if the goods is not available for any reason. We will notify you if this is the case and return any payment that you have made. We will usually refund any money received from you using the same method originally used by you to pay for the goods.

If you wish to cancel your order please contact us on 0411 765 764. No cancellation fees apply, unless a deposit has been paid to reserve stock. Once an order has been dispatched it may not be cancelled and the item must instead be processed as are turn and must be returned to the company according to guidelines provided by the costumer care department

Warranties and Repairs

All warranties offered are the manufacturers warranties and not that of Cuts in Character. Each manufacturer provides its own warranty periods and these will vary for each product.

Hair Cut Bookings


Cuts in Character requires payment upon booking of your appointment unless an alternative arrangement is made. We accept payments via PayPal.


Cuts in Character’s liability is limited as permitted under the Competition and Consumer Act 2010 (Cth). However, if you are not satisfied within a two-week period of your hair appointment, we guarantee we will redo your hair for free.


We always do our best to meet your booking request. To avoid disappointment, we recommend booking at least one week in advance. We recommend making future bookings at the end of each service to secure your ideal appointment time. Bookings can be made online, by calling 0411 765 764 or in person.


If you are unable to keep your appointment, please cancel in a timely manner. Cancellations made within 12-hours of your scheduled appointment time incur a fee of 50% of the service cost, cancellations made within 3 hours of your scheduled appointment incur 100% of the service cost.


If you are more than 15-minutes late we may decline your appointment due to the affect it will have to the subsequent bookings after yours. If this happens, you will incur a fee of 50% of the service cost.


We accept email, Facebook and phone/text enquiries about our services, hairdressers, makeup artist and product range. We always try to respond within 24-hours of receiving your enquiry.


We accept requests for a particular character style, subject to availability.


Please ensure your child’s hair is clean prior to the appointment and comb out any tangles as best you can.


If your child is sick please reschedule your appointment in a timely manner. We do understand children can become sick spontaneously, and we will do our best to reschedule although cancellation fees may still apply.



Unless otherwise stated, Cuts in Character and/or it’s licensors own the intellectual property rights for
all material on Cuts in Character. All intellectual property rights are reserved. You may view and/or print
pages from https://www.cutsincharacter.com.au/ for your own personal use subject to restrictions set in these terms and conditions.

You must not:

  1. Republish material from https://www.cutsincharacter.com.au/
  2. Sell, rent or sub-license material from https://www.cutsincharacter.com.au/
  3. Reproduce, duplicate or copy material from https://www.cutsincharacter.com.au/

Redistribute content from Cuts in Character (unless content is specifically made for redistribution).

Hyperlinking to our Content

  1. The following organizations may link to our Web site without prior written approval:
    1. Government agencies;
    2. Search engines;
    3. News organizations;
    4. Online directory distributors when they list us in the directory may link to our Web site in the same
      manner as they hyperlink to the Web sites of other listed businesses; and
    5. Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls,
      and charity fundraising groups which may not hyperlink to our Web site.
  1. These organizations may link to our home page, to publications or to other Web site information so long
    as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or
    approval of the linking party and its products or services; and (c) fits within the context of the linking
    party’s site.
  2. We may consider and approve in our sole discretion other link requests from the following types of organizations:
    1. commonly-known consumer and/or business information sources such as Chambers of Commerce, American
      Automobile Association, AARP and Consumers Union;
    2. dot.com community sites;
    3. associations or other groups representing charities, including charity giving sites,
    4. online directory distributors;
    5. internet portals;
    6. accounting, law and consulting firms whose primary clients are businesses; and
    7. educational institutions and trade associations.

We will approve link requests from these organizations if we determine that: (a) the link would not reflect
unfavorably on us or our accredited businesses (for example, trade associations or other organizations
representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed
to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from
the visibility associated with the hyperlink outweighs the absence of link is in the context of general resource information or is otherwise consistent with editorial content
in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other Web site information so long as
the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval
of the linking party and it products or services; and (c) fits within the context of the linking party’s

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website,
you must notify us by sending an e-mail to info@cutsincharacter.com.au.
Please include your name, your organization name, contact information (such as a phone number and/or e-mail
address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site,
and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our Web site as follows:

  1. By use of our corporate name; or
  2. By use of the uniform resource locator (Web address) being linked to; or
  3. By use of any other description of our Web site or material being linked to that makes sense within the
    context and format of content on the linking party’s site.

No use of Cuts in Character’s logo or other artwork will be allowed for linking absent a trademark license


Without prior approval and express written permission, you may not create frames around our Web pages or
use other techniques that alter in any way the visual presentation or appearance of our Web site.

Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular
link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also
reserve the right to amend these terms and conditions and its linking policy at any time. By continuing
to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

Removal of links from our website

If you find any link on our Web site or any linked web site objectionable for any reason, you may contact
us about this. We will consider requests to remove links but will have no obligation to do so or to respond
directly to you.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness
or accuracy; nor do we commit to ensuring that the website remains available or that the material on the
website is kept up to date.

Content Liability

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify
and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any
page on your Web site or within any context containing content or materials that may be interpreted as
libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or
other violation of, any third party rights.


To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

  1. limit or exclude our or your liability for death or personal injury resulting from negligence;
  2. limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  3. limit any of our or your liabilities in any way that is not permitted under applicable law; or
  4. exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a)
are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or
in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort
(including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge,
we will not be liable for any loss or damage of any nature.

Credit & Contact Information

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any queries regarding any of our terms, please contact us.